I posted yesterday about heat problems I was having w/ my new Smoke Hollow smoker. (I was having difficulty getting the heat down to 225*-250*) I decided to contact the manafacturer to see if they could help me, truthfully I didn't expect much help,as I haven't experienced good customer service lately. Well to my surprise someone from the company contacted me within an hour!!! I spoke to a very nice gentleman who quickly resolved my problem. I have to say that this is the best customer service that I have ever received, and I would recommend the smoker and the company to anyone!