Pitboss 350 fan keeps running

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Jasonl636

Newbie
Original poster
Aug 22, 2020
3
1
as soon as I plug my grill it the fan starts running even when switch is off. 2nd problem. Thought I had bad igniter bc it was not heating up to ignite pellets. Installed new igniter and same problem. Bad new igniter? I have double checked all my connections. Any help would be appreciated
 
I think you've done all you can do. Sounds like a short somewhere. Pitboss customer service is operated by dansons who makes Louisiana grills. Customer service is great. 5 year warranty. Give them a call. You probably need a new controller
 
agree with Jake, i have a pitboss and had a little trouble with my controller, 1 call and they sent a new one
 
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Tried emailing, they sent a auto reply saying they would be in touch, week later nothing. Tried calling was on hold 40 min 1st time, second time 1hr 28 min. I gave up and took a chance and ordered new controller and its working great. I will never buy pit boss again just based on their customer service, or lack there of.
 
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