Mavrick Customer Service.

[rickw]

I've had my ET-73 since 11-09-08 and today while running the usd noticed what I thought was a low temp reading compared to the flush mounted therm. The outside therm usually runs 40 degree less than the middle of the grate. Well I checked it against another therm plus did a boil test and sure enough it was 10 degrees off.

I called Maverick and they are sending me a new probe for the smoker. I'm pretty pleased with their CC.

 

[pignit]

I got an ET-73 for Christmas. The latch on the transmitter battery cover was broke from the start. I called CS and the guy said, no prob, send one right out. About a week later I get a new probe in the mail. I called again and I got a very nice lady in CS. We had a good laugh... she got me address... told me to keep the probe and a few days later I received two new covers for the transmitter. I'm happy!

 

[richoso1]

Glad it worked out for you. Good customer service speaks louder than paid commercials.

 

[rickw]

Got the new probe today, now that's service.

 

[shorts]

Rickw what's the number. I've got three dead probes and one broken power switch on a remote...

 

[rickw]

PM sent....

 

[shorts]

Thanks...got it!