- Dec 8, 2021
- 6
- 0
I have a model MB20074719 40" smoker.
It is brand new but I bought it from a person on Facebook Marketplace.
Plugged it in, got a Err1. I disconnected the 3 plugs for the digital display and plugged them back in and it worked.......well for about 45 mins and then Err1 again.
I contacted Masterbuilt and they said it was the PCB board and they actually sent me a new one. Installed it, no joy, still Err1.
Contacted them again and since I did not buy it from a authorized dealer, they said it is not covered under warranty.
They want me to buy a
9907180022 - Body Kit 1.75, Black (Assembled & Fully Wired)
for almost $200 dollars. They say this indicates an internal wiring issue......What?
They said it is not the digital display nor the meat temp sensor.
Any ideas? What are my options? Is there a re wiring or internal wiring issue? On a brand new smoker? Do they not test it before shipping or is there no quality control?
It is brand new but I bought it from a person on Facebook Marketplace.
Plugged it in, got a Err1. I disconnected the 3 plugs for the digital display and plugged them back in and it worked.......well for about 45 mins and then Err1 again.
I contacted Masterbuilt and they said it was the PCB board and they actually sent me a new one. Installed it, no joy, still Err1.
Contacted them again and since I did not buy it from a authorized dealer, they said it is not covered under warranty.
They want me to buy a
9907180022 - Body Kit 1.75, Black (Assembled & Fully Wired)
for almost $200 dollars. They say this indicates an internal wiring issue......What?
They said it is not the digital display nor the meat temp sensor.
Any ideas? What are my options? Is there a re wiring or internal wiring issue? On a brand new smoker? Do they not test it before shipping or is there no quality control?