(Good News UPDATE) - Bradley (OBS) heating element failure after (3) smokes!

[tom ryle]

Anyone else experienced this? Seems quite common if you Google search on it. Mine quit working in the middle of smoking three racks of ribs during the third use. I caught it in time to transfer my precious cargo to the grill but I was miffed. I called Bradley and they said it could be three separate issues. After a process of elimination, I determined the element itself had failed. Bradley wont ship out free replacement parts which surprised me after hearing/reading about how good their customer service is. They want me to pay ~$30 for a replacement element! Not cool.

Any advice Is appreciated.

-Tom

 

[tom ryle]

Well, I made another call to Bradley today and am happy to report that they are sending me a new heating element at no charge.  I explained to the gal that the last time I called I was told I'd have to pay for it, which seemed to be odd to her.  So, I stand corrected.  Very happy with the customer service at Bradley!  Can't wait to get back up and running!

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