I have been working with CC for a month now. I have been very impressed with the customer service. I got my new Woodwind 36 about two weeks ago. The sidekick and gril box was back ordered but just got confirmation they will be delivered later this week. I have done 22 pounds of brisket, 32 of beef sticks on the jerky racks, 2 chickens, steaks, hamburgers,hot dogs and fish using the jerky rack. This is the best grill I ever have owned. My dad has the Daniel Boone he was envious and impressed with my CC. My nephew and brother I law are Trager users and have told me their next pellet grill will be a CC. You won't be disappointed in this grill. Get it and enjoy the versatile of what this grill and company offers.