I know, I don't post much but I am around usually. I might throw some q-view up from my son's bday party this past weekend even....anyway.....long story short just before getting ready for my 'big smoke' my thermometer finally gave up the ghost. It had been very picky lately but now just wouldn't read at all, read either hi or low temp. I found my paperwork and called the company to see what a replacement probe would cost. (After ordering an ET-7 in the meantime) The lady asked what model I had and is sending out a replacement probe...... shipped to HI for free. It is hard to find customer service these days so I am passing this along. MODS - feel free to remove what might be seen as advertising but if anyone else has the same problem as me...it was an AcuRite thermometer model 00869.