I've called over 50 times since Monday, and got a busy signal each and every time. I called the 800 # and the local #. This afternoon, I finally got through. I chose from their automatic selections. After I went thru all that, it told me that my choice wasn't recognized, and started me all over. I went thru that 3 times until I just hit zero. I finally got a real human being who transferred me. As I type, I'm on hold. 39 minutes and 47 seconds (but who's counting?) At least the robot voice comes on every minute and apologizes for wasting my time. 40 minutes and 57 seconds. I think it's time to hang up.