Maybe I got a lemon, but this grill has been nothing but trouble science I bought it. I have had too many auger jams/fires to count. Tim walked me through reprogramming my controller which helped some. I sent my controller back to him for a re-flash which appears to not have improved anything. I followed all the tips about stepping down the temps during shut down. Today a replace my igniter...again.
This grill has let me down on so many occasions I lost count. I simply cannot count on this smoker to work!
Like I said, maybe I got a lemon, but for the price of this grill I should not have near the problems! I would never purchase another Blaz'n grill.
Update 5/6/2017. Experienced another failure today. The controller failed. I actually want this smoker to work because when it works it works great.
Pros - Even temps across grate, superb temperature controls, pellet useage is great and very easy to clean
Cons - No easy pellet dispenser and manual needs updating
So I purchased a GMG Jim Bowie prior to owning my Blaz'n Grill GridIron. I had problems from the start and eventually sold it after owning it for a little over 3 months. I paid more than double for the GridIron but every penny has been worth it.
Installation is somewhat easy. I say somewhat easy because the unit is practically assembled but you will need 2 people to set it upright; it weighs 300 lbs. and is built like a tank. This unit will easily last a decade with its main body made of 16 gauge metal while the heat deflector is 10 gauge. The heat deflector is oval which I believe leads to great even temperatures across the grate. Using various probes from left to right, the temperature difference is no more than 5-10 degrees. Also the set temperature is off by no more than 5 degrees. The Roanoke PID Controller really shines on this unit.
The pit is also doubled walled and usually you can get the optional door heat shield installed as a freebie. So this thing really keeps and maintains heat even when the door is open for a few moments. Because of this, I noticed right away my pellet consumption is way down compared to the GMG Jim Bowie I used to own. Food is more evenly cooked and doesn't take as long smoke/grill too.
The slide out for the firepot to remove ash is just plain friggin awesome. I no longer have to remove the grates, drip trays, or heat shield to get rid of excessive ash in the firepot. This is a truly unique feature on the Blaz'n GridIron and GrandSlam. Another cool feature is the stainless steel roller grates. This makes cleaning the grates so much easier. The GridIron also comes with a standard upper 1/2 shelf, front shelf and bottom shelf. On most other competitor's products you have to pay extra for these options.
Customer service at Blaz'n is second to none. I haven't had any problems but when I call to ask a question "Tim" always gets back me to pronto. One of the reasons I chose this unit is because he actually took time this past Veteran's Day to talk with me on the phone not once but twice. Everyone else was closed but Tim took the time to answer all my questions. The Blaz'n products are all "made in the USA" and it's not a gimmick. All orders are custom made so your unit is made basically from scratch in the good ole USA. The downside of this is it will take a few weeks before you actually receive your smoker. But I can tell you the wait is well worth it!
So if you want a smoker and grill that is built to last, has great temperature controls, unique features that no other unit has, and produces consistent great BBQ then I highly recommend you either purchase the Blaz'n Grill GridIron or GrandSlam. You will not be disappointed. FYI - Sometime in 2017, there will be a wi-fi upgrade available if you're into that sort of thing.