I can get ya' fixed up. May not be the "prettiest" fix, but it will all be hidden anyway. I'll be back in the office on the 20th, and if you can PM me with a reminder, I'll get the necessary stuff out to you. Darryl
Just to clarify the model number issue a little, I'll use the following example using the 20070910 which is the 30" Gen 1 which is all black, no window, no meat probe, etc. The last two digits are the year (or close) to when it was introduced. There are also "future use" numbers on the...
The model you have is basically a standard Gen II, 30" smoker. It required a new model number due to the customer packaging, and the fact that it had several "pack-ins" that were specified by QVC. Tks. Darryl
Some of you older members may remember me, and for all new members, my name is Darryl. I am an employee of Masterbuilt, and posted on this site a couple of years ago. Unfortunately, business requirements at the office, and extended travel made it impossible for me to provide...
Send me a PM after you try the controller, and let me know how it compares. What you describe, is an issue with the controller. The recovery time you describe is not normal however, and would need more info to troubleshoot properly. Send me a PM, and let's get this fixed. Tka. ...
Hey Vernski, Please send me your address via PM, and I'll send you out a new controller asap. The controller is programed, and there is possibly a issue there. Regardless, we'll get this issue worked out asap. I will be at the Factory this Thursday/Friday, and we will do some testing to...
Just a quick update. We are running low on the retro-kits, but I have arranged for an air-shipment, so if there is any delay, it should be short lived. Also, I wanted to respond to Dale's question directly. The older units (prior to the chip tray/wattage change) were not...
Without going into great detail, we did have some issues with the ESQ30 (Window, and non-window) not producing enough smoke. As you all know, the change to the chip box/chip tray was made at the same time that we increased the wattage on our elements. Although this new design...
Received your unit today, and carried your order out to shipping, to make sure it ships today. Sorry you couldn't have it back for the holiday. I haven't had a chance to check it yet, but will let you know what i find. Let me know when you receive the new controller. Tks.
I went out, and fired up that 106 Smoker, and on high for 20 minutes, it reached 396F. I placed the unit in the shade before testing, to get a more accurate reading, as I'm sure in would have been higher in the direct sun. The stock heat indicator was lagging behind, as hopefully...
What unit did you purchase? All of our propane smokers will achieve 400F+, especially with the ambient temperature you described. I would first check the connection between the valve and burner venturi, then verify using a seperate heat indicator. Check this, and let me know the...
I'd like to get my hands on that Controller. If you will return to Masterbuilt, and have your Name and address enclosed, along with your model #, I'll have you a new one sent out same day.
1 Masterbuilt Ct.