I just wanted to take a moment to share my positive experience with Masterbuilt's customer service with all of you. This weekend, I was going to use my MES40, but couldn't use the remote because roughly half of the digits on the LCD display were unreadable. I switched out three different sets of batteries, but ended up with the same result. As you might imagine, I was bummed. This morning, I called Masterbuilt's customer service department. Less than a minute later (after asking me for my model number and serial number), I was told that I would receive a brand new remote within 5-7 days. This, my friends, makes me a happy camper! This is the type of service that keeps people coming back for more. Kudos to Masterbuilt!