I got my first smoker, the Char Broil Big Easy (infrared cooking method). So far I can't get it to produce any smoke. I have brand new chips. Per their instructions I initially didnt soak the chips, but I have since tried, to no avail.
There is plenty of heat...the meat is done in good time and is tender and tasty. I am just not getting any smoke. I am sure it's something I am doing/not doing since the reviews all seem to be good and I am new at this.
There is a small side vent...tried several settings (open/closed/in between) and nothing seems to make a difference.