Ron, I truly do appreciate your response. You are a valuable resource here. I'm glad that I was able to find out what was going on.
But I have to say, I'm still pretty disappointed over this whole deal. If it wasn't for Ron, as well as the other wealth of knowledge on this forum, I woulda done all this calling and waiting with Masterbuilt, had the results I had, and walked away DISGUSTED, never knowing why the circumstances unfolded the way they did, and forever badmouthing Masterbuilt to anyone I spoke to about smokers.
1) There is nothing in all their voice commands in their automated system that says anything about issues they are having (granted, if they are having problems, I can see where they may not be able to do that. But it has been this way for at least 3 days, you'd think maybe somehow they could have that put in there by now) But I'll give them a pass on this one.
2) When I finally did get to speak to a human being briefly, I said I had a question about my electric smoker. She did not inform me of any issues they were having. Nor did she offer to take my name & # in case I wasn't able to get thru due to their telephone problems they are experiencing.
3) If your phones are screwed up, how about putting something SOMEWHERE on your website acknowledging that little nugget of info??
4) After 50+ phone calls (all being busy signals except for the last one) and waiting on hold for over 40 minutes, I'm no further with them now than when I started. And even if they do eventually get them fixed, I'm not sure I even want to bother calling at this point.