- 297 Posts. Joined 11/2007
- Location: Dysart Saskatchewan Canada
- Points: 11
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I bought a Bradley Original smoker and it broke after during the third use. The hopper kept feeding discs into the smoker. The problem is a known issue on the manufacturer website and they refused to return or refund my item. Their customer service is absolutely horrible. Stay away from Bradley Smokers.
I have email threads showing them not taking accountability for their cheaply made product. They refused to call me and they emailed me faulty directions on how to fix the product.
Bradley Counter Top: I can't say enough bad things about it. I just put my second one back in the box waiting to here from Bradley as to whether they want me to throw this one away as they had me do with the first one. The first one caught fire the 4th time I used it. Set it and forget it? I think not. Glad I was home and checking on it while it was smoking on the patio.
The one I put back in the box today won't turn on. There's no electricity. As I was putting it back in the box I notice that the front face was jammed on at the factory smashing a hole in one corner of the smoker. If I had been able to turn it on and not gotten shocked most of the smoke would have come rolling out of the hole in the front.
This is my last Bradley. I've got meat from the first one that smelled like smoldering plywood from the fire, pellets, and a cover invested in a system that worked four times x 2 smokers. It's been a frustrating and expensive experience.
I don't want another one.