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40" MES Problems

post #1 of 8
Thread Starter 
After yesterdays rib debacle I decided to try again today with a chicken. We set the temerature to 250 and let the smoker warm up for a while before we put the chicken in. The temp never got about 210 in the smoker. We also measured the temp with an extrenal probe and the temp on it matched the smoker display so I think it's reading right. The weather is fair today, low in the 40's last night with a high of 65 today. We started the smoker at 7 this morning and put the chicken in around 8. 6 hours later it's still not done. We ran the smoker temp up to 275 to see if we could get the temperature up and managed to get it up to 230 and maxed out.
Does anybody know what might be going on? I think the lack of temperature is what ruined the smoke yesterday too. The smoker was purchased from Sams about a month ago and has been used three times, two of which did not turn out well at all.
post #2 of 8
You don't want to use an extension cord. If you're not using one, maybe try a different circuit or use a voltmeter to check the one you are using. That way you can be absolutely certain that it's in the MES. Yours is the newest version so maybe they fixed it, but it seems that most MES's up to that version actually ran hotter than what it was set to. Mine runs about 22-25 degrees over for instance.

If I knew it wasn't my house wiring or an ext cord, I'd take it back to Sam's and replace it while it's still under warranty. No sense messing with it if you don't have to.
post #3 of 8
Yeah what smokeguy said. The electric has got to be right on these. PDT_Armataz_01_28.gif
post #4 of 8
Thread Starter 
I think we ruled out the outlet being the problem because we used it yesterday at my house and today at my parents house. I contacted SAMS already by email and got a response to contact masterbuilt since it was still under their warranty. I would take it back directly but my inlaws picked the smoker up for me at a SAMS location 5 hours away since they didn't carry them at my store. I'll see what masterbuilt has to say about the whole thing and go from there. Oh and we werent using an extension cord either.
post #5 of 8
I had the same problem you are having. I took one MES back and still had the same problem. Contacted Masterbuilt and they sent me out a factory tested unit. It seems to be working fine so far. One thing I would check is the conection between the unit and the display. Those two connections are easy to not get locked in place. Make sure they are pushed together to the point of locking and not able to come apart without unlocking the tab. Good luck and let me know how it works out. Not reaching set temp is an issue with this Sam's unit.
post #6 of 8
Thread Starter 
So did you take the original unit back to SAMS first? They told me to approach it from Masterbuilts end since it was still under warranty eventhough I purchased the extended warranty through SAMS.
post #7 of 8
Had that same problem to a while back. Take a look around your door seal I had to adjust the latch for a tighter seal it helped quite a bit. Still waiting for warmer temps and dryer weather. Good luck
post #8 of 8
I had mine for only 3 days and Masterbuilt told me to take it back to the store. This is my third one and I'm still having issues with getting it to the set temp. I am plugging directly into a wall plug in my garage... but I changed up in the middle of a smoke last night and plugged it into another outlet on a different circuit in the garage. It worked as it is suppose to cycling above and below the set temp to keep it pretty close to the desired temp. Beats me.... I don't know what's going on with it.
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