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Broken Food Saver!

post #1 of 12
Thread Starter 
Well hell, I was going to package up some bacon last night and found out my wife had dropped my food Saver and knocked off the gate. I fixed that easily but them found the heater element wouldn't heat enough to seal the bags any more! I bought this unit 13 years ago for $139 at Costco in Oregon. Think it's worth sending it back to the company or will they just laugh at me and tell me to buy another one?
Jimbo
post #2 of 12
13 years! Holy cow I'd say you definitely got your moneys worth on that one! Do you still have the original receipt?
post #3 of 12
Thread Starter 
Unfortunately I'm not that good!
Jimbo
post #4 of 12
Not meaning to be funny, but, if you made and sold a blender 13 years ago, and someone brought one to you saying to fix it, what would you do? I'd laugh and say you got a great bargain and to go buy another one.

BTW, probabaly more expensive to ship it to the manufactorer, fix it, and pay to get it back.
post #5 of 12
Send it back and see what happens. Might include a note stating how much you like it. I had a Char Broil grill that I lost the lid to. It was a good 6 years old w/ no receipt. I e-mailed and stated that I lost it due to my own idiocy and lo and behold they sent me a new lid at their expense. They might surprise you.
post #6 of 12
I agree Jim send it back with a note that lets them know that u belong here where 100s have and stand behind foodsavers.can't hurt.and by the way there still about that price at costco.
post #7 of 12
I'm with Dawg, Jim. Write 'em and ask maybe, but the new ones are cool!
post #8 of 12
jim, i dont think they will do anything for you as unit out pf warranty. but call cust srvc and ck if they have refurbs avail, i used to get them for 30.00 bucks from them before i upgraded to a vacu-pack.
post #9 of 12
I'd like to have gone 13 years. The food saver I've got won't seal and it's not 6 months old. Bad news is wife gave it to me as a gift and said she lost the receipt. Not sure what to do with it now.
post #10 of 12
Thread Starter 
If you figure it out please let me know!
Jimbo
post #11 of 12
Contact the company. Expecting a new unit because of user error is a bit of a strech, but you never know. Further more, they may still have parts or provide service or rebuilts. Some companies will send you a coupon or voucher good for or towards a new unit. If you call by telephone and get an A$$hole on the other end, try one or two more times until you at least get someone that you can talk to. (I have had to do this before)


I have a buddy that is one fast and smooooooooth talker, he would most likely end up cutting some kind of deal where he would buy $100 worth of bags at half price and they throw in the machine. I don't know how he does it but he is a con man to be proud of!

At any rate, good luck!
post #12 of 12
Send it back. I have had 6 of these things and all went bad. Heat strip messed up. At least they will get the msg that they should make a better product. After 13 years is not out of line for appliances. How old is your fridge, stove, etc. It's the same thing. Just cost less.

geob
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