Hi all just thought I'd let you know my Smoke Vault had a melt down. I think I know why they changed the burner from 35000 BTUs to 20000 BTUs Mine melted Sunday night.
At first I though some tin foil fell on the burner and was melting, soot everywhere! I didn't look at it yesterday because Gypsy and Cowgirl kept me up s late Sunday
I fell asleep in my chair when I got home from work and it was to dark when I woke up to play with it.
Anyway I looked at it when I got home tonight and the burner was melted! I'll post some pictures. So I called the Camp Chef folks expecting to get a bunch of crap and at is 7 months old so I didn't know what they'd say. A very nice lady answered and asked when I bought it, I told her April and she typed some stuff in her computer and told me my address and zipcode ... hmmmm and said she wanted one. I told her to get the 24" not the 18" and she said they'd have me a new burner in a week! That's so kewl!
I gave her the address to my website and told her to click the link at the bottom to come here if she really wanted to learn about smoking food. I also asked if this is why they changed the burner from 35K to 20K and she said probably. It probably gets to hot and that's why it melted.
What a nice company! I must have filled out their online registration at some point and they had everything there and they're amiling me out the new burner free after almost daliy use for nearly 7 months!
I love my Camp Chef Smoke Vault and my Camp Chef cast Irons pans but NOW I love the Camp Chef company and their customer service lady!
At first I though some tin foil fell on the burner and was melting, soot everywhere! I didn't look at it yesterday because Gypsy and Cowgirl kept me up s late Sunday
Anyway I looked at it when I got home tonight and the burner was melted! I'll post some pictures. So I called the Camp Chef folks expecting to get a bunch of crap and at is 7 months old so I didn't know what they'd say. A very nice lady answered and asked when I bought it, I told her April and she typed some stuff in her computer and told me my address and zipcode ... hmmmm and said she wanted one. I told her to get the 24" not the 18" and she said they'd have me a new burner in a week! That's so kewl!
I gave her the address to my website and told her to click the link at the bottom to come here if she really wanted to learn about smoking food. I also asked if this is why they changed the burner from 35K to 20K and she said probably. It probably gets to hot and that's why it melted.
What a nice company! I must have filled out their online registration at some point and they had everything there and they're amiling me out the new burner free after almost daliy use for nearly 7 months!
I love my Camp Chef Smoke Vault and my Camp Chef cast Irons pans but NOW I love the Camp Chef company and their customer service lady!
