I havent even used the one i have yet. I just bought a briskit this morning.
My smoker was missing a tiny clip that held the littld door that covered the controlls. I wrote to Rival and asked for the clip so i could install it myself rather than them paying for shipping the unit back from wal mart.
When i got back from philly tuesday. There was a whole new unit waiting for me on my porch.
The sent me a whole smoker.
My biker buddy bill will get the extra unit if they do not want it back.
Some customer service
My smoker was missing a tiny clip that held the littld door that covered the controlls. I wrote to Rival and asked for the clip so i could install it myself rather than them paying for shipping the unit back from wal mart.
When i got back from philly tuesday. There was a whole new unit waiting for me on my porch.
The sent me a whole smoker.
My biker buddy bill will get the extra unit if they do not want it back.
Some customer service