Originally Posted by Jeffrey Sabins
Anyone had a Horizon smoker delivered before? Any commentary on your experience would be appreciated.
Maybe I overestimate the organization of their welding operation over there, but requesting a rough ETA on delivery for a $1,500 purchase doesn't seem crazy to me. I have requested a rough ETA for delivery via two emails and a phone voicemail and have had no response back.
What do you think?
I've had a tough time getting a hold of them as well and it seems to be typical. I'm in the immediate market for a backyard smoker and wanted to try Horizon as I'm also looking at a trailer model down the road and like their offerings. Had no joy with both e-mail and telephone and was about to give up when someone finally answered the phone. Very amiable folks to deal with once I got through but the theretofore lack of response is disconcerting and violates (in my opinion) a major tenet of good business practice; though this seems to be increasingly common among businesses these days. In any case, the smoker is ordered and now time will tell whether it was a good choice.
If you've already ordered your cooker and you're looking for an ETA, I'd keep trying. If not, you'll have to weigh whether it's worth it. I can tell you that you will not experience the same difficulty if Yoder has a cooker you're interested in.