I was so excited, I finally pulled the trigger and ordered the Yoder YS640 with Competition Cart on 4/11. On 5/16 I got word that it actually came in on 5/9 with freight damage, the cart was scuffed up and there was significant damage to the smoker itself. At the time I was made aware of the situation the dealer said he was told it would be a 1 week turnaround, so it should be in any day. The new one didn't come in until 5/27 and guess what, that one was messed up even worse than the first. The smoke chamber was destroyed again and completely separated from the the cart.
Of course at this point I am frustrated. I have now had to back out of a contest I wanted to compete in and missed out on a holiday weekend. I wasn't able to get in touch with the dealer, so I went directly to Yoder to find out how they handle these situations. That excellent customer service was completely lacking. The acknowledged that they have had to send two smokers and this will be a third shipment, but they refused to do anything to either negotiate on the price or even expedite the shipping, they did throw in 2 20lb bags of pellets, but that was only after much protest...which seems like a pathetic effort on their part. I guess I was expecting them to at least apologize and make an effort to make things right.
...still waiting on the new smoker to arrive unscathed and still waiting for this "excellent customer service" Yoder is supposedly known for. What would you guys do?