UNHAPPY WITH MASTERBULT SMOKER

crazypole

Newbie

Original poster

Feb 5, 2016

2

10

• May 19, 2016

• #1

I received a Masterbuilt electric smoker for my birthday I didn't open it right away, but when I did I tried to preseason it .

The control unit did not work correctly so I called Masterbuilt, they sent me a copy of all the missing paperwork that should have been in the box. But will not work with me about the faulty control unit because I don't have the receipt, my wife can't find it. So now I have a smoker that works for about 30 minutes then quits. I followed the trouble shooting guide in the owners manual, it says to call Masterbuilt to request a new unit, ALOT OF GOOD THAT DID ME!!!! I will not recommend their equipment to anyone!!!  

 

parrot-head

Meat Mopper

Jul 21, 2014

179

63

N Ky.

• May 19, 2016

• #2

Call again..they usually take care of any issues that I have seen.

 

dr k

Master of the Pit

OTBS Member

★ Lifetime Premier ★

Mar 22, 2013

3,186

997

Peoria, IL

• May 19, 2016

• #3

Crazypole said:

I received a Masterbuilt electric smoker for my birthday I didn't open it right away, but when I did I tried to preseason it .
The control unit did not work correctly so I called Masterbuilt, they sent me a copy of all the missing paperwork that should have been in the box. But will not work with me about the faulty control unit because I don't have the receipt, my wife can't find it. So now I have a smoker that works for about 30 minutes then quits. I followed the trouble shooting guide in the owners manual, it says to call Masterbuilt to request a new unit, ALOT OF GOOD THAT DID ME!!!! I will not recommend their equipment to anyone!!!  

Click to expand...

If you paid cash then the receipt is what you need but if you paid by credit card a copy of your statement or cancelled check may do.
-Kurt

 

daveomak

SMF Hall of Fame Pitmaster

OTBS Member

★ Lifetime Premier ★

Nov 12, 2010

27,123

4,979

Omak,Washington,U.S.A.

• May 19, 2016

• #4

Since you have had no luck with the Chinese made stuff....   Try American Made...  The Sausage Maker has very good smokers...   They have real people to help you with any problems from smoking to sausage making when you phone them....    They carry spare parts for all their stuff...  I have purchased their stuff and I am very happy with the products and service.....

Below is a smoker I recommend...  If you have questions PM nepas...   he has been smoking for about 30 years and just purchased this unit....

http://www.sausagemaker.com/30-lb-Digital-Country-Style-Smoker-p/19-1012.htm

 

gotlivin

Newbie

May 10, 2016

3

11

• May 19, 2016

• #5

My MES smokers are awesome, I have never had any problems for quite a few years, sorry to hear you got a bad one..

 

Bearcarver

Gone but not forgotten RIP

OTBS Member

Group Lead

Sep 12, 2009

45,279

18,182

Macungie, PA

• May 19, 2016

• #6

I have a combined 15 years of Great service out of my 3 MES units.

And all I hear is how great their CS is.

Call again, and explain the situation. I've seen them help people out a number of times after their Warranty had run out.

My Son has the same problem with his receipts, So Mrs Bear has him give them to her, so they don't get lost.

BTW: The 30 lb Digital Country style smoker from Sausagemaker is $1,000, and it's temp range is only from 50° to 200°.

Bear

 

Last edited: May 19, 2016

crazypole

Newbie

Original poster

Thread starter

Feb 5, 2016

2

10

• May 19, 2016

• #7

Already called three times no help.

 

cmayna

Master of the Pit

OTBS Member

★ Lifetime Premier ★

Jun 23, 2012

3,971

1,697

SF Bay Area, CA

• May 19, 2016

• #8

If this was a recent purchase, how about your wife going back to the store and see if she can find the store rep who helped her with the purchase.  Maybe they can give her another receipt.  Yes, this shouldn't have to be done but maybe it will require this extra step.

 

SmokinAl

SMF Hall of Fame Pitmaster

Staff member

Moderator

OTBS Member

★ Lifetime Premier ★

Jun 22, 2009

51,385

12,221

Central Florida (Sebring)

• May 19, 2016

• #9

I think your situation is very strange.

I have never heard anything but good things about MB customer service.

Al

 

old sarge

Master of the Pit

OTBS Member

★ Lifetime Premier ★

Nov 26, 2012

3,163

922

SE Arizona

• May 19, 2016

• #10

There are many alternatives to the MES: Smoke Hollow, Old Smokey, Smokin-it, Cookshack, SmokinTex to name just a few.