I am starting a concession trailer BBQ business. I had a custom 18 foot trailer built in Georgia with an 6 foot porch. It is beautiful, and was completed ahead of schedule!. I also ordered a rotisserie smoker from a company in Missouri, but it is not going so well. I am keeping names out of this for now, (although I am dying to) but in a nut shell, I was promised a 4-6 week build. It is now 9 weeks, they have a $3000 deposit and are no longer returning my calls or emails. I hired a lawyer and they are not responding to him either. I am an idiot for not checking in advance, but they have 4 complaints on the BBB. They are throwing a monkey wrench into my business start date of April 1st. I will probably have to buy a crappy smoker on Craigslist to limp by until, hopefully I get my "good" smoker. To make matters worse, I will not have the opportunity to test my new smoker (if it comes). I might add, I was ready to buy a another Missouri brand, but I got cold feet because they were bad at communication and it felt like a garage type business. I next went on to the company I am currently having problems with. They were TERRIFIC at getting my money, but fell of the radar after that. So, from there, I thought I would try to get my money back and see if I could get another Missouri company to do me a quick build. It turns out all 3 had complaints on the BBB for late delivery. This blows my mind. I run another business unrelated to BBQ. I would not have lasted a day with out good communication and doing what I advertise to do. If I had it all to do again, I would buy used and avoid all of the headaches.
Wish me luck, this sucks!