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GMG JB WiFi Antenna

post #1 of 13
Thread Starter 

I just purchased a Jim Bowie during the Black Friday sale GMG just had,  I was able to pick up a Jim Bowie with a Stainless Hood and Wi Fi for $739.00 out the door, but I have a question I hope you guys can answer the connection for the WiFi antenna and the antenna has the same connection they both have the male pin, is there a adapter that fits the antenna or did they install the wrong connection on the controller? can anyone tell me. attached is the connection on the controller
IMG_20151205_165910481.jpg 2,249k .jpg file

post #2 of 13

That looks like a F type connector by the photo. You need a male/Female adapter like this http://www.rushcables.com/F-Type-Male-Push-On-to-F-Type-Female-p/RC-124.htm?gclid=CIefuOOJyMkCFYcWHwodCe0Kyg

post #3 of 13
Quote:
Originally Posted by slowsmoker View Post
 

I just purchased a Jim Bowie during the Black Friday sale GMG just had,  I was able to pick up a Jim Bowie with a Stainless Hood and Wi Fi for $739.00 out the door, but I have a question I hope you guys can answer the connection for the WiFi antenna and the antenna has the same connection they both have the male pin, is there a adapter that fits the antenna or did they install the wrong connection on the controller? can anyone tell me. attached is the connection on the controller
IMG_20151205_165910481.jpg 2,249k .jpg file


if you have the same connector on both pieces is may be that you are missing/needing a cable to attach the unit. it should be a pretty common cable.

 

Tom

post #4 of 13
Thread Starter 

Thanks BBQWillie!  I'll stop by Fry's Electronics and pick one up, you would think GMG would supply one with the smoker.

post #5 of 13
Thread Starter 


I have the antenna the problem is in the center of the antenna and the connector on the controller has the male pin. 

post #6 of 13

I would take your antenna down with you and see if they have the cable that is the same on both ends. just my thoughts

 

Tom

post #7 of 13
Quote:
Originally Posted by Oregon Smoker View Post
 

I would take your antenna down with you and see if they have the cable that is the same on both ends. just my thoughts

 

Tom

 

 

Good advice, take it.

post #8 of 13
Id call Green Mountain about it. They may be able to take care of you.
post #9 of 13
Thread Starter 

Thanks I sent an e-mail to GMG this evening I'm sure I'll hear from them tomorrow

post #10 of 13
What did GMG say @slowsmoker
post #11 of 13
Thread Starter 


I"lI have to say I cannot say enough about Jason at GMG it is no doubt the best customer service I ever had, I talk to Jason on the phone about my issue, he told me that he never seen that with an antenna, but he said he would send me another one and I said ok, but later in the day he called me back and told me he was at Sportsman Warehouse doing a class, and that he would leave me a new controller with an antenna at the .service desk with my name on it, all I needed was the antenna but he said he would leave me a new controller anyhow. So now I have the correct antenna and getting ready to send the controller back to them since I do not need it. again best customer service ever.

post #12 of 13
Great to hear.
post #13 of 13
Jason is spot on I have spot to him twice and both times he was a big help and took care of my issues. GMG has great customer service!
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