GMG has done a good job dealing with me. Very friendly on the phone. I just don't agree with not being able to try things out. That is on me for not asking that question when I bought it. For all I know, the temp issues I am having, really are just how these grills work.
The temp reading on the grill, according to GMG, is just an average...it is not the actual temp. Once it reaches that temp, it does not change with the actual fluctuations going on inside, because if it did, they said the grill would be constantly heating itself, which would dry out the meat. There was a lot more to that explanation that made sense than what I just put here.
My only issue still remains the inability to connect to Wifi....I believe however, this is not the Grill, it is my set up, and I just have not had time to get home early enough to work on it with tech support. When I get home early enough, I want to cook!!! LOL
Tri Tip last night, and it was easily the best Tri Tip I have ever had...so I am definitely starting to figure things out. I still think I am going to get a BGE and do some side by sides, and if I see enough of a difference in the BGE, I may sell my slightly used GMG. If there is not enough of a difference, then I will take the BGE back to the store I will buy it from, that DOES offer a 30 day money back promise for any reason, so if you don't like the grill, you don't have to keep it.
Plan to do two things this weekend......Poor Mans Burnt Ends and Ribs again. The Ribs, because I know how to do those now...the Burnt Ends will be the first try at it, so if I fail, I want the ribs to fall back on!