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Buyer Beware - Ceramic Grillworks of Pittsburgh

post #1 of 7
Thread Starter 

I purchased a 2 tier adjustable rack for my large BGE. I had problems with the grate and contacted the company.

"Franco" responded to me acknowledging the problem and would told me "rest assured they would make it right".

Well, after a year of many emails, Franco has stopped responding and I don't have a grate replacement.

 

I'm posting here and a few other forums to share how I was treated by this company.

post #2 of 7
Quote:
Originally Posted by dunleav1 View Post
 

I purchased a 2 tier adjustable rack for my large BGE. I had problems with the grate and contacted the company.

"Franco" responded to me acknowledging the problem and would told me "rest assured they would make it right".

Well, after a year of many emails, Franco has stopped responding and I don't have a grate replacement.

 

I'm posting here and a few other forums to share how I was treated by this company.


Get in touch with the BBB better business bureau

post #3 of 7
Thread Starter 

Thanks, that's a good idea.

post #4 of 7

thanks so everyone else does not do business with them,

dannylang

post #5 of 7

Good info,   If they care at all they don't want a bad rating at the BBB

 

Gary

post #6 of 7
If they care, they don't want bad PR here.
post #7 of 7
Thread Starter 

Here's the thread from egghead forum documenting my experience:

http://eggheadforum.com/discussion/1177283/buyer-beware-ceramic-grillworks-of-pittsburgh/p3

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