By the way that looks to me like an automated canned response no actual person would have done. Kind of reminds me of dealing with Samsung over my bunk super high dollar tv for the last 3 times it has been to the factory for repair 100 phone calls later. I don't know if I would be dealing with them again anytime soon. No LEM grinder for me now.
It was from an actual person. I just redacted the info. The response though was not acceptable. We'll see how this pans out. If not good there will be a ton of reviews written on multiple sites with photos.
I will not be buying any LEM products anymore.