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UPDATE - Weber (the company...) rocks!!! RE: New WSM bent, need advice on if this is normal and how to fix - Page 3

post #41 of 55

I just got the 733 off amazon too.  Well, I'm on a third already in three weeks (haven't used them, just tested them). 

 

First one - channel 1 and 2 were off by 4 degrees.  Even after swapping the probes the same channels were off.  Also, the lcd of the receiver was very dim when looking straight at it, would look better looking at a down angle to it. 

 

Second one - Returned the first, and ordered another through a different amazon supplier.  Channels read dead on but the screen had same problem.  Thought I could live with it but ... Left the batteries in for 1 week with the unit off.  Turn it back on and the screen was definitely dimmer, it had drained the batteries when off.

 

Third one - Returned second one and ordered a third from same amazon seller.  This one the channels are dead on, screen slightly dim but much better than the others.  Keeping batteries in it to see if it drains.  Fingers crossed.

 

I may even just keep the damn thing if I can get one or two cooks out of 2aaa's and just make sure I don't leave the batteries in.  The 733 and the 732 are really the only accurate and wireless ones I'm seeing on the market.

 

Worth mentioning.  In case you haven't heard, these probes are sensitive to water and prone to breaking.  Lot's of people have suggested red rtv to seal where the wire connects to the probe, then heat shrink over that.

post #42 of 55
Quote:
Originally Posted by schiddy View Post

I just got the 733 off amazon too.  Well, I'm on a third already in three weeks (unused, just opened). 

First one - channel 1 and 2 were off by 4 degrees.  Even after swapping the probes the same channels were off.  Also, the lcd of the receiver was very dim when looking straight at it, would look better looking at a down angle to it. 

Second one - Returned the first, and ordered another through a different amazon supplier.  Channels read dead on but the screen had same problem.  Thought I could live with it but ... Left the batteries in for 1 week with the unit off.  Turn it back on and the screen was definitely dimmer, it had drained the batteries when off.

Third one - Returned second one and ordered a third from same amazon seller.  This one the channels are dead on, screen slightly dim but much better than the others.  Keeping batteries in it to see if it drains.  Fingers crossed.

I may even just keep the damn thing if I can get one or two cooks out of 2aaa's and just make sure I don't leave the batteries in.  The 733 and the 732 are really the only accurate and wireless ones I'm seeing on the market.

Worth mentioning.  In case you haven't heard, these probes are sensitive to water and prone to breaking.  Lot's of people have suggested red rtv to seal where the wire connects to the probe, then heat shrink over that.
Quote:
Originally Posted by KRubby View Post

Quote:
Originally Posted by JIRodriguez View Post


Yeah.... I was initially not a fan of the door. I had to bend mine on my leg a bit to get it to fit better, but once I had a dozen or so smokes on it there was enough seasoning done to the inside of the smoker that it sealed just fine. I thought about buying the Cajun Bandit replacement door, but I'm a cheap bastard..... or at least that what my wife says.... lol.

 



I thought about the Cajun Bandit door as well, but I am going to wait a few times and see how much I may or may not actually need it.

Plus I was lucky enough the wife said yes to the 18.5" one. And then I sprung it on her I actually decided on the $100 more (although it was only $50 more with the amazon deal they had) 22.5". she rolled her eyes and said this better not get out of hand.

And then I forgot we have the same email for amazon when I ordered the $70 maverick ES-733 thermometor the next day. Oops...

While ti was only $15.00, the Weber Charcoal chimney I then bought yesterday at home depot is hidden in the trunk for now ha ha.

When I first got my 733 I had the same issues! Dim screen and the first three times I used it the batteries were dead the next time I turned it on. It now works like a champ...
post #43 of 55
Quote:
Originally Posted by Welshrarebit View Post



When I first got my 733 I had the same issues! Dim screen and the first three times I used it the batteries were dead the next time I turned it on. It now works like a champ...


Really?  That gives me hope haha.  I'm really tired of these QC issues, I really just want it to work.  I don't know of another reliable, accurate thermometer that has all the same features for the same price.  I'm tempted to call up Maverick but I saw the 733 isn't even listed on their site although the 732 is.  And I read somewhere that they had bad customer service and it took someone 3 weeks to get a replacement.

post #44 of 55
Quote:
Originally Posted by KRubby View Post
 
Quote:
Originally Posted by JIRodriguez View Post
 


Yeah.... I was initially not a fan of the door. I had to bend mine on my leg a bit to get it to fit better, but once I had a dozen or so smokes on it there was enough seasoning done to the inside of the smoker that it sealed just fine. I thought about buying the Cajun Bandit replacement door, but I'm a cheap bastard..... or at least that what my wife says.... lol.

 



I thought about the Cajun Bandit door as well, but I am going to wait a few times and see how much I may or may not actually need it.

Plus I was lucky enough the wife said yes to the 18.5" one. And then I sprung it on her I actually decided on the $100 more (although it was only $50 more with the amazon deal they had) 22.5". she rolled her eyes and said this better not get out of hand.

And then I forgot we have the same email for amazon when I ordered the $70 maverick ES-733 thermometor the next day. Oops...

While ti was only $15.00, the Weber Charcoal chimney I then bought yesterday at home depot is hidden in the trunk for now ha ha.

 

Well once she gets a taste of the homemade Que hopefully she will be somewhat mollified.... if not you can work or your reflexes! :duck:

post #45 of 55
Quote:
Originally Posted by schiddy View Post


Really?  That gives me hope haha.  I'm really tired of these QC issues, I really just want it to work.  I don't know of another reliable, accurate thermometer that has all the same features for the same price.  I'm tempted to call up Maverick but I saw the 733 isn't even listed on their site although the 732 is.  And I read somewhere that they had bad customer service and it took someone 3 weeks to get a replacement.

I didn't do anything to "fix" it. After the third battery change I haven't had probs since; in fact those batteries are still in there five months later....

Good luck!
post #46 of 55

Call Amazon.  They have the best return policy of any business I know.  They will send you everything you need and it won't cost you a penny.  Weber may charge you for shipping.  Amazon will have another unit at your door before you ship the old one back.  They are great!

post #47 of 55
Thread Starter 
Quote:
Originally Posted by SunCitySmokin View Post
 

Call Amazon.  They have the best return policy of any business I know.  They will send you everything you need and it won't cost you a penny.  Weber may charge you for shipping.  Amazon will have another unit at your door before you ship the old one back.  They are great!

 

Yes I agree Amazon is great, I have returned defective items before. 

 

BUT I called Weber first and they also took care of me.  Shipped a whole new replacement part with overnight delivery, 100% free.  Also didn't have to ship the old part back.

 

I chose to start with Weber since I just needed the middle section replaced and didn't want to trash/waste the whole thing.

 

Both companies rock and I think either one would of taken care of me.

 

Anyway, new section arrived yesterday, now I just need enough time to fire it up.  Come on weekend...

post #48 of 55
Quote:
Originally Posted by BrazosBrian View Post
 

And this is why it's worth it to design and build so you can offer long warranties, and why good customer service counts ...guys like us go on and on about it online and that's good for biz.

 

Now ...If the Webers were 100% made in America, we'd be in heaven!  (They say "designed and manufactured in America" and "parts and accessories primarily sourced in America" ...but an investigative class action found that enough parts were actually foreign in origin, that they could no longer claim "Made in America" or "Made in USA".  Oh well...)

 

bd

I agree from a customer standpoint but not a manufacturer standpoint, this is a throw away country, most folks would rather pay dirt cheap and replace, sometimes its cheaper to do so however I am not one of them. There are some folks that find middle ground as well, I would say that the majority of folks on this site would be Middle Ground folks.

 

I'm not sure I personally know of anyone that will spend $2,000.00 for a grill like I did and I'm pretty sure most folks here wouldn't either, all my friends and family have $150.00 - $200.00 grills and they last a long time, the same grill in a weber would be 3x as much, and last as long, however If... and that's a big word if, there is a problem, that is where the extra cost makes it worthwhile... again speaking from experience..

 

I would happily pay 3x more for a Weber than for a similar grill after having a few issues with grills over the years, I wouldn't buy a charbroil if it cos 8 cents, (bad experience with C.S.).

 

So my point is there is a huge market (demand) for cheap stuff (junk), and they need to remain competitive, so quality and customer service are lacking, however, Weber is the exception!

post #49 of 55
Quote:
Originally Posted by SQWIB View Post
 

I agree from a customer standpoint but not a manufacturer standpoint, this is a throw away country, most folks would rather pay dirt cheap and replace, sometimes its cheaper to do so however I am not one of them. There are some folks that find middle ground as well, I would say that the majority of folks on this site would be Middle Ground folks.

 

I'm not sure I personally know of anyone that will spend $2,000.00 for a grill like I did and I'm pretty sure most folks here wouldn't either, all my friends and family have $150.00 - $200.00 grills and they last a long time, the same grill in a weber would be 3x as much, and last as long, however If... and that's a big word if, there is a problem, that is where the extra cost makes it worthwhile... again speaking from experience..

 

I would happily pay 3x more for a Weber than for a similar grill after having a few issues with grills over the years, I wouldn't buy a charbroil if it cos 8 cents, (bad experience with C.S.).

 

So my point is there is a huge market (demand) for cheap stuff (junk), and they need to remain competitive, so quality and customer service are lacking, however, Weber is the exception!

Yup ...there's always a balance point there somewhere, where buying something that has planned obsolescence (or failure) is enough cheaper than a true quality product, that the trade-off is worth it.  I find myself on the "willing to pay more for quality ...sometimes a tad too much more" side of the fence, and I work hard to "keep what I have if it still works" rather than always replacing something because the next snazzy thing showed up on the market.  I also remember the days when I was too broke to have the decision to make, and I was glad to have 'cheap and lowdown' rather than nothing at all.  Another perspective on quality, for those that care, is the vast amounts of pollution produced by a worldwide society who buys only throwaway products ...90% of them are made in China where pollution control is abysmal, and if you buy something over and over again, it means that it was manufactured over and over again ...rather than manufacturing something just once and keeping it going.  Even without pollution controls in China, putting quality first would dramatically reduce the pollution unleashed on this planet by their dirty practices.  Oh, and that's another reason to encourage American Made ...we have strict environmental protection laws ...they don't.  Sorry for the hijack... glad to hear the original poster got a quality product from a quality company.  I am more sold on Weber now than ever before... (and Amazon)

 

Brian

post #50 of 55
Quote:
Originally Posted by BrazosBrian View Post
 

Yup ...there's always a balance point there somewhere, where buying something that has planned obsolescence (or failure) is enough cheaper than a true quality product, that the trade-off is worth it.  I find myself on the "willing to pay more for quality ...sometimes a tad too much more" side of the fence, and I work hard to "keep what I have if it still works" rather than always replacing something because the next snazzy thing showed up on the market.  I also remember the days when I was too broke to have the decision to make, and I was glad to have 'cheap and lowdown' rather than nothing at all.  Another perspective on quality, for those that care, is the vast amounts of pollution produced by a worldwide society who buys only throwaway products ...90% of them are made in China where pollution control is abysmal, and if you buy something over and over again, it means that it was manufactured over and over again ...rather than manufacturing something just once and keeping it going.  Even without pollution controls in China, putting quality first would dramatically reduce the pollution unleashed on this planet by their dirty practices.  Oh, and that's another reason to encourage American Made ...we have strict environmental protection laws ...they don't.  Sorry for the hijack... glad to hear the original poster got a quality product from a quality company.  I am more sold on Weber now than ever before... (and Amazon)

 

Brian

Absolutely, and I would gladly pay a little more for a product knowing I am reducing my "Carbon Footprint"

Yep, sorry for the hijack here too!Thumbs Up

post #51 of 55
Quote:
Originally Posted by BrazosBrian View Post

I totally understand and it's nice of you to try to come up with a way to get him smoking and BBQ'ing as soon as possible.  As for the big box store thing, I understand your reasoning too ...but maybe when you're an old guy like me, you will also find that your life will be more peaceful, happier, if you set a high moral standard for yourself and keep it.  Life's better that way, and I think you have a right to be happy, and high standards is just a part of that.  No harm, no foul... and all the best to you.

Brian
post #52 of 55
Brian, from one old guy to another, I agree with you completely. I also say no harm, no foul to Schiddy. Life is simplier and I slept much better when I just treat others as I would like to be treated.
Edited by SoFloGator - 2/24/15 at 8:29pm
post #53 of 55
Quote:
Originally Posted by SoFloGator View Post

Brian, from one old guy to another, I agree with you completely. I also say no harm, no foul to Schiddy. Life is simplier and I slept much better when I just treat others as I would like to be treated.

SoFlo... Yup, and pay it forward when someone treats you well.

 

Brian

post #54 of 55
Quote:
Originally Posted by BrazosBrian View Post
 

SoFlo... Yup, and pay it forward when someone treats you well.

 

Brian

yeahthat.gif

post #55 of 55

:77: Well said. Happy smoking. timber

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