I have had my Cheyenne for a couple of weeks now and really l like the product. So far I have smoked several racks of ribs, a couple of pork butts, 3 large king salmons, and some bratwurst….Even the sausages came out with an awesome smoke ring! The ¼ inch material heats up fantastic and holds heat extremely well. With the heat management plate installed the temperature variation between the two ends of the smoking chamber ranged 12-15 degrees. After opening the access door, the internal temperature returns quickly. There is minimal smoke loss and it functions great as delivered.
I ordered the heat management plate, main chamber charcoal grate and the custom cover.
When it finally arrived I was disappointed to find Yoder did not include the charcoal grate or the cover. I called Yoder on Monday and left the details on the customer service voice mail. I followed up with an email to the customer service department and got an automated email providing me with a ticket number and assurance that I would be contacted quickly.
When I was contacted by Yoder Customer Service, they bent over backward to correct the issues and I was able to get the missing products shipped out the next day.
Edited by Greg Gambill - 7/23/14 at 6:31pm