I sent this email to email@example.com . . . a couple of days ago:
I have owned an ET-732 for some time and have and even older ET-73. These both served me well and I had no difficulty from either (except sometimes misplacing them ).
I recently purchased the ET-733 from Amazon.com. My experience with it thus far has been a bit frustrating. First, I found setting the device problematic. I followed the instructions that came with the user sheet for using 2 probes; probe 1 for the FOOD and probe 2 for the Barbecue. [Before describing my experience, let me state that using the term "barbecue" to mean the cooking chamber (grill/oven/smoker, etc.) is confusing because it also means a food product. I strongly suggest that you use a less ambiguous term on future products.] I found the interval between choosing an action button and pressing the SET button to be too brief. The device would move to another mode, apparently, before I could complete the sequence. I also found it difficult to choose the type of food once in the food mode. The default is beef but I was cooking pork. The instructions are not clear (FYI: My IQ as measured by standard Stanford-Binet places my intellectual ability in the top 5% of the population).
After FINALLY stumbling around and getting the FOOD mode selected and the PORK defaults displayed, I found that I could not get to the temperature settings to change them . . . neither for the cooking chamber nor for the FOOD. I never succeeded in getting to those temps to change them.
One of the things i especially like about the ET-733 probes is that they have no bend in them. I use probes in a Weber kettle grill and in a small smoker and in the MasterBuilt Electronic Smoker (MES) and in the indoor kitchen oven. I have created ports for inserting the probes into the cooking chamber so that the wires are not crimped by the hard edges of the kettle and kettle-like lids/sides. The MES and kitchen oven have pliable seals. Placing the probes of the ET-732 into the grill and non-MES smoker is made more difficult because of the bend.
Is it possible that you could create an interface that presents the user with a series of choices? For example, after turning the device on and sync'ing it, ask the user if he is setting probe 1 or probe 2. Next ask if the chosen probe would be for FOOD or GRILL TMP. If the choice is FOOD, start by presenting BEEF for a yes/no choice. If the response is 'no' then go to the next FOOD in turn and continue until a yes response is given. After the FOOD type is confirmed, you might ask about TASTE and present choices for yes/no response. Finally, you might start with the default temp for the chosen FOOD asking if it is OK or to be CHANGED. If change is chosen tell the user to press the HI key to raise the temp and LO to lower it. Similarly, you can script prompts for setting upper and lower cooking chamber temps in BBQ mode and follow with the prompt for raising or lowering the LO setting then the HI setting. Your display is certainly large enough to accommodate a better interactive query/response method. At the end, of course, you should present all settings and ask the user to confirm or change, etc. If confirmed allow the device to function. In reading web site forums, I've seen frequent complaints about difficulty of setting up the device, FWIW.
Now for questions:
1) Are probes shipped with ET-733 both universal, that is usable for either food or for cooking chamber temps interchangeably?
2) Why do you place such short wires on your probes? The length is problematically short around the grill, outdoor smoker and in the kitchen oven. I realize that you have universal probes with 6' wires for sale for $20 or more, but fail to understand why you didn't make 5 or 6 foot cables for all products. I don't like to be asked to pay for extra product because of your design decisions but would have paid a bit more for longer cables to start with.
3) I understand - 'though I don't remember reading in the instruction sheet - that the probes and cable are not supposed to be placed in water. Is this the case? If so, why? If I cannot place the probes in an ice water bath and in a boiling water bath, I have no way to calibrate them against other known thermometers that I use. Please confirm or deny that the probes, at least, if not the cables, can be placed in water for testing and for cleaning.
I hope the feedback is helpful and useful in new product designs, and I look forward to receiving answers to my questions.[/QUOTE]
Today I got this response:
> Good afternoon,
> Thank you very much for your feedback, and I will definitely pass on all of your comments and suggestions to our product specialist.
> Thank you,
I replied asking that the questions be answered as well.