Originally Posted by hillbillyrkstr
Hey no offense rexlan, not bashing you by any means. Just a company that's selling products that don't work the way they are advertised to do so out of the box.
Glad you had good experiences with your masterbuilt smokers. I really would have liked to as well. Gotta play the cards your dealt I guess.
Once I figure out how to fix the latch, I'm going to do the mailbox mod and then try to determine exactly how far off in temp my mes thermo is. Then after that's done I'll try a smoke with the mailbox mod and post how it worked out for me. If it works well great, if not I'll attempt a few more smoked and hopefully have it all figured out with no more problems arising.
However if it gets any worse you'll see a video posted with me taking a sledge hammer to it. Shouldn't have to go through all these problems. Masterbuilt should be selling products that work as advertised outta the box. Lord knows they charge enough.
Good luck to all you other mes users, and sorry that your mes almost burnt your house to the ground stayhot. Your problems are clearly worse than mine. But I am on the same page as you with not wanting to support masterbuilt ever again.
No offense taken; however, I don't think you are trying very hard. Your mind seems to be made up so you need to do what you need to do. From what I have heard the "mail box mod" works great so that should satisfy you needs. Sort of a "not working out of the box" pellet smoker tray needing a mod too ... ???
BTW ... I don't have a dog in the fight, just an opinion like others and trying to be helpful looking for a solution..
Personally I found Mastercraft folks more than receptive to my complaints and they corrected every issue immediately and to my satisfaction. Of course if you don't communicate with them then you will never get a correction and consequently remain unhappy.
The latch is a simple item and other than the screws coming out or the latch being incorrectly adjusted there isn't much to it. I too would like to see something a bit simpler and more positive in the future. It lookel like they wanted an air tight door and to guarantee it would not open.
If you place a test thermometer on the center shelf and set the unit I suspect you will see that the display and the thermometer will be within 5-10° which is quite acceptable. I did exactly that and it was. Certainly you don't expect the entire box to be equalized since the OEM sensing probe is in one specific location. That isn't reasonable. The fan will fix most of that; however, the meat probe is another issue.
In Stayhot's situation it sure looks like he had a fire started on top of the heating element. That could be chips in direct contact, which is a known and reported issue, but he said not grease. You also notice that his was a Gen 1 unit and those have great reviews. The Gen 2 unit is what we were discussing.
I found the fit and finish on the Gen 2 unit better than average. They used a nice silicone seal on the door, all of the back plates are gasketed and sealed, the rack holders are also removable for cleaning and they provide a removable drip pan for cleaning.
The recall was for the Gen 2 units due to an oversize chip pan and large chip loader that was causing a fire because teh chips were spilling out of the pan and directly on to the electric element. A simple phone call got you an instant fix ... new pan and new loader of proper size.
I will admit that I still like my old gasser ... but the pellet tray is a total bust in it so I went to the electric.