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I bought an 18" tube smoker from Todd a while back and after using it for several months, I decided that a 12" would suit my needs better. Rather than ordering a new 12" smoker, I asked Todd if I could order some new end caps so I could cut the tube down to 12". Rather than sending me a price quote, he sent me an order confirmation with a tracking number. He sent me new end caps and didn't even charge me for them. That's great customer care!
I've also had nothing but the best service from Todd. I also had a friend drop me some pellets for making him some bacon and they were awful compared to Todd's. I couldn't keep them lit and they'd give off a nasty white smoke..