Originally Posted by themule69
thanks good info. I have never had a problem with my MES. I hear masterbuilt dose a good job with their warranty.
Really? Then try this story....
Bought a new mes 40 in december of last year. Within 2 weeks the controller went bad. Because so many units had bad controllers they were out of stick from replacing them. I finally got one about three months later and used that one for about 3 weeks before that one failed and wouldn't shut the element off at all. Called masterbuilt and was told that the 90 warranty period was up and nothing they could do except sell me a new unit at a discount. Mind you...I had a working unit for about 5 weeks and the reason I was out of the warranty period was because I waited for them to get me a working part. They can stick their customer service.........