I have really been wanting a pellet grill for quite some time. Well, I went and did it today...after literally weeks of researching, comparing, reading reviews, and waffling, I ordered a REC TEC today. They have been on back order for a while, but tell me that they should begin shipping tomorrow (back orders first), and that mine should ship out tomorrow or Wednesday. Hopefully I'll have it by week's end or early next week.
I've spent around 45 minutes in 2 different calls on the phone with Ben in sales, and 20 minutes on the phone with Ron, one of the owners, and I feel real good about the customer service I can expect from this company. And I'm confident I'm gonna get a great product for the money.
Those of you who own one of these pits, I will welcome any tips and advice.