It looks like I am a little late getting back to Mr. Pig Face/lord of the internet/guy I have never spoken too. I am honored that he chose his 5200th post to speak about something he knows nothing about. If he stepped away from from this forum for a minute and checked out the Bradley website he would discover that the problem I had was a KNOWN ISSUE. The CSR sent me the wrong directions on how to fix it (why am I expected to fix a $300 product that I bought two weeks prior?) and voided my warranty because I didn't keep the box for the product.
Maybe I'm the dumbass, and not Pig Face, because I expected a $300 product to work for more than three uses. I have since bough a different smoker and left a positive review for them on Amazon. I will not name my new smoker because I don't want it to appear like I am trying to persuade anyone from purchasing a Bradley product. I am merely sharing the experience I had with the company.
PS. Why is it the number 1 review for Bradley about how they do such a great job shipping new parts to replace defective ones? Why do so many new units have defective parts? Why can't they ship a product that works the first time, and every time? Why charge a premium price for a cheap, Chinese made product?