New Masterbuilt 30" problem

jason hefley

Newbie

Original poster

Oct 10, 2012

5

10

• Oct 10, 2012

• #1

I just bought a 30" Masterbuilt smoker, and attempting to season the unit per the tech manual included.   Every time it starts to heat it will run for exactly 3 minutes and then display an error code, "EEAF".  The temperature display reads 32F during the entire process.  I open the unit, and the heater were definately on.   Any help?

 

jkc64

Smoking Fanatic

★ Lifetime Premier ★

Dec 7, 2011

539

244

Portland, TN.

• Oct 10, 2012

• #2

Where did you buy it? I would take it back for an exchange.

John

 

kryinggame

Smoking Fanatic

Nov 16, 2007

543

30

Charlotte, NC

• Oct 10, 2012

• #3

I got teh same error message when I got my unit. This is a common heating problem. You should call customer service. They had me try a few tricks. When none worked, customer service sent me a new heating unit.

Again, if you search that code on this site, you'l see that it's quite common.

 

smokinhusker

Legendary Pitmaster

Oct 20, 2010

8,179

77

Mountains west of Colorado Springs, CO

• Oct 11, 2012

• #4

From doing some research, I found the EEAF error code appears on some models and it is because the smoker needs to be above 40*. It's too cold to heat up. More explanations and tips here: http://www.smokingmeatforums.com/t/86787/mes-trouble-code-help

I would contact Masterbuilt for a new controller because it's a hassle "warming" it up for temps above 32*. Just my $.02.

 

chef jimmyj

Gone but not forgotten. RIP

OTBS Member

SMF Premier Member

★ Lifetime Premier ★

May 12, 2011

22,172

7,150

• Oct 11, 2012

• #5

SmokinHusker said:

From doing some research, I found the EEAF error code appears on some models and it is because the smoker needs to be above 40*. It's too cold to heat up. More explanations and tips here: http://www.smokingmeatforums.com/t/86787/mes-trouble-code-help

I would contact Masterbuilt for a new controller because it's a hassle "warming" it up for temps above 32*. Just my $.02.

Click to expand...

This what I was thinking as well...JJ

 

jason hefley

Newbie

Original poster

Thread starter

Oct 10, 2012

5

10

• Oct 11, 2012

• #6

Thanks for your help, I called Masterbuilt and they told me exactly what you did.  Got a new one today and it is working perfectly

 

deltadude

Master of the Pit

OTBS Member

Jun 3, 2008

1,529

37

Sacramento Area

• Oct 11, 2012

• #7

Way to GO!  So glad the problem is solved and Masterbuilt stepped up as they should.

 

Last edited by a moderator: Oct 16, 2012

scarbelly

Gone but not forgotten. RIP

OTBS Member

Jul 26, 2009

14,315

73

• Oct 11, 2012

• #8

Masterbuilt has some pretty good customer service - glad you got taken care of 

I see these are your first two posts. Would you do us a favor and update your profile with your location then swing by Roll Call and introduce yourself

 

Last edited by a moderator: Oct 16, 2012

grampysbest

Newbie

Oct 11, 2012

4

10

• Oct 15, 2012

• #9

Glad you seem to have found the resolution. I have the same unit and they were real good with guidance. You will also,fid that there is a way to rest the controller which may save you some weekend! Good Luck - Grampysbest

 

wyomingcowboy

Newbie

Dec 8, 2013

1

10

• Dec 8, 2013

• #10

Place a small pot of hot water in the smoker to get it going. This will raise the internal temperature of the smoker. then reset the control and start again.