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New Masterbuilt 30" problem

post #1 of 10
Thread Starter 

I just bought a 30" Masterbuilt smoker, and attempting to season the unit per the tech manual included.   Every time it starts to heat it will run for exactly 3 minutes and then display an error code, "EEAF".  The temperature display reads 32F during the entire process.  I open the unit, and the heater were definately on.   Any help?

post #2 of 10

Where did you buy it? I would take it back for an exchange.

 

John

post #3 of 10
I got teh same error message when I got my unit. This is a common heating problem. You should call customer service. They had me try a few tricks. When none worked, customer service sent me a new heating unit.

Again, if you search that code on this site, you'l see that it's quite common.
post #4 of 10

From doing some research, I found the EEAF error code appears on some models and it is because the smoker needs to be above 40*. It's too cold to heat up. More explanations and tips here: http://www.smokingmeatforums.com/t/86787/mes-trouble-code-help

 

I would contact Masterbuilt for a new controller because it's a hassle "warming" it up for temps above 32*. Just my $.02.

post #5 of 10
Quote:
Originally Posted by SmokinHusker View Post

From doing some research, I found the EEAF error code appears on some models and it is because the smoker needs to be above 40*. It's too cold to heat up. More explanations and tips here: http://www.smokingmeatforums.com/t/86787/mes-trouble-code-help

 

I would contact Masterbuilt for a new controller because it's a hassle "warming" it up for temps above 32*. Just my $.02.

 

 

 

 

 

This what I was thinking as well...JJ

post #6 of 10
Thread Starter 

Thanks for your help, I called Masterbuilt and they told me exactly what you did.  Got a new one today and it is working perfectly

post #7 of 10

Way to GO!  So glad the problem is solved and Masterbuilt stepped up as they should.

post #8 of 10

Masterbuilt has some pretty good customer service - glad you got taken care of 

 

 

I see these are your first two posts. Would you do us a favor and update your profile with your location then swing by Roll Call and introduce yourself

post #9 of 10
Glad you seem to have found the resolution. I have the same unit and they were real good with guidance. You will also,fid that there is a way to rest the controller which may save you some weekend! Good Luck - Grampysbest
post #10 of 10

Place a small pot of hot water in the smoker to get it going. This will raise the internal temperature of the smoker. then reset the control and start again.

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