It really stinks cause my little over a year old MES40 is dead ! I smoked jerky last week and had to reset it 4 times cause it kept losing temperature even though the heating light was on, and the element was barely warm to the touch. Finally got it going again and finished the jerky.
So yesterday I made summer sausage and had the same problem again, but I only had to reset it 1 time. So this morning I preheated and everything was going great, put the snack sticks in and then about 2 hrs in and I noticed the temp dropping again and the heating light on, but no heat on the element. So far in 6 hrs, I've reset it 6 times and I'm done resetting it, I'll finish them in the oven.
I emailed Masterbuilt and explained what's going on with it. They replied within 15 minutes and said it sounds like a bad element. They will replace it at no cost to me. Don't know how long it will take but it's good news nonetheless.
So I wish they'd hurry up and get the 2013 40" Propane out and about so I can get one of those!
No smoking for me for a while...at least until the new element gets here.
This is the first time I've contacted Masterbuilt, but I am really happy with the customer service at this point.
Edited by SmokinHusker - 9/5/12 at 8:37am