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Masterbuilt heating element

post #1 of 14
Thread Starter 

Hello there, has any body out there been able to get a replacement element from masterbuilt lately?


I called them and they told me to call back in a couple of weeks as they are on back order. I know a while back they were having problems with their supplier and was just wondering if this is still the case?

Thanks, Ben.

post #2 of 14

 

welcome1.gif   Glad to have you with us!

 

I am waiting on a retro kit from them, they say it's on back order until the end of Oct. Maybe they changed suppliers or something.

 

post #3 of 14

Hey Ben

Why do you think your element is out?

Did you check the connectors?

 

Could be an EZ Fix!

 

 

Todd

No Creosote! A-Maze-N Smokers

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post #4 of 14


X2
 

Quote:
Originally Posted by TJohnson View Post

Hey Ben

Why do you think your element is out?

Did you check the connectors?

 

Could be an EZ Fix!

 

 

Todd



 

post #5 of 14
Thread Starter 

Yes, I checked the connections and they looked fine. I disconnected them and turned the unit on and checked the voltage to the element and it was at 120, so I am good to the element.icon_wink.gif

post #6 of 14

Bummer....Thought it could be the connectors

I hope they come thru for you!

 

 

Todd

No Creosote! A-Maze-N Smokers

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post #7 of 14
Thread Starter 

Thanks, I hope so too, but if they don't I have my eye on a Smokin-it #1.2thumbs.gif

post #8 of 14

I'm waiting on the retro kit too, saying till early november. Hope you get your heating element fix and will start up soon.

post #9 of 14
Thread Starter 

I just called them and they told me to try back mid-November.huh.gif


Hope I am not getting the run around????????

post #10 of 14

That sucks.wtf1.gifI guess customer service isn't a priority.The only thing i think of is someone on here works for them and helped many cause over the phone does little good.

post #11 of 14
I am also waiting for the retro kit like Al. I was told it wouldn't be coming until after november 15. The still took all my info and serial number and said they would send it when it came in. I would call back and see if that is a possibility for you. That way you are "on the list" so they don't run out again before you call them back. I wouldn't know why they couldn't.

Bigfish
post #12 of 14
Thread Starter 

I asked if they could put me on a list and she said no??????

 

I only need the element, what is the "kit"?

post #13 of 14
Quote:
Originally Posted by Benxbec View Post

I asked if they could put me on a list and she said no??????

 

I only need the element, what is the "kit"?



Ben,

The Retro kit is the chip drawer & cover above your element.

I can see them being back ordered on those, because they have been giving so many away, but I don't know about the replacement element.

 

I would keep after them.

 

 

Bear

post #14 of 14
Thread Starter 

Just called MB and they are sending me an element  at no charge.icon14.gif

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