Sad day my Lang came today...

hwynboy

Fire Starter

Original poster

Jun 25, 2011

32

10

Wisconsin

• Jul 8, 2011

• #1

So I took off from work early to get home to be with my smoker, get it broken in and seasoned and get some ribs and sausage on for the night.  Here is what it looked like off the truck...=\   I'm sitting here so bummed out.  I won't get my new smoker until at least end of next week....and another day off to receive the shipment. /sigh.

So it looked like it wasn't right...the caster wheels were through the pallet...=\

 

thunderdome

Master of the Pit

Nov 19, 2009

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Casa Grande, AZ

• Jul 8, 2011

• #2

Damn! I can only imagine what you thought when you saw it.

Let us know about the customer service

 

adiochiro3

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Apr 19, 2010

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Bay Area, CA

• Jul 9, 2011

• #3

Man, what a bummer!  Hope they make it right! 

 

tjohnson

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Dec 29, 2009

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Savage, MN

• Jul 9, 2011

• #4

Is LANG sending you a new one, or are you getting the casters welded/repaired?

If it were me, I would be asking for a HUGE discount for the problem.

What idiot would ship it that way???

Why wouldn't they ship it with the casters removed and bolt the end down securely to a board,  Then the board could be secured to the pallet.

The customer could bolt the casters on after delivery.

Todd

 

africanmeat

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Mar 28, 2011

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Cape Town South Africa

• Jul 9, 2011

• #5

TJohnson said:

Is LANG sending you a new one, or are you getting the casters welded/repaired?

If it were me, I would be asking for a HUGE discount for the problem.

What idiot would ship it that way???

Why wouldn't they ship it with the casters removed and bolt the end down securely to a board,  Then the board could be secured to the pallet.

The customer could bolt the casters on after delivery.

Todd

Click to expand...

   Todd is right that is not service.

 

SmokinAl

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• Jul 9, 2011

• #6

Man that's got to be a bummer. Let us know what happens next.

 

alblancher

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Mar 6, 2009

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Louisiana

• Jul 9, 2011

• #7

It had to have been dropped by the shipper.  No way the casters would break through the OSB if handled properly.  I know you informed the shipper when he delivered it or you refused shipping.

 

meateater

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Oct 17, 2009

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• Jul 9, 2011

• #8

 

hwynboy

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Original poster

Thread starter

Jun 25, 2011

32

10

Wisconsin

• Jul 9, 2011

• #9

So just to add some more info...I talked with Lang customer service when the smoker arrived.  They were VERY friendly and courteous as always and they called Ben and they told me to refuse the delivery.  It was definitely the shipping company's fault on how it was handled in transition.  So I'll be getting another sent back to me either a new one from Lang or this same one repaired if he doesn't have any in stock which he doesn't think they have any at this time.  So we will see here over the next week as to what happens.  Bad news is nothing is going to happen until at least Monday since this was all late Friday afternoon.

 

Last edited: Jul 9, 2011

hwynboy

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Original poster

Thread starter

Jun 25, 2011

32

10

Wisconsin

• Jul 9, 2011

• #10

The casters are WELDED onto the frame...so it should not have been a problem.  This thing is built like a tank.  I'm personally glad it comes welded.  I would not be able to weld it if they sent it separately.  I don't think Lang could have done anything different.  It was obviously the way it was handled in shipping.
 

africanmeat said:

   Todd is right that is not service.

Click to expand...

TJohnson said:

Is LANG sending you a new one, or are you getting the casters welded/repaired?

If it were me, I would be asking for a HUGE discount for the problem.

What idiot would ship it that way???

Why wouldn't they ship it with the casters removed and bolt the end down securely to a board,  Then the board could be secured to the pallet.

The customer could bolt the casters on after delivery.

Todd

Click to expand...

 

rowdyrawhide

Smoking Fanatic

Jul 24, 2010

372

19

Topeka, KS

• Jul 9, 2011

• #11

That thing took a heck a drop I wouldn't be surprised if there is some more damage under the plastic that is not readily visible.  If you get the same one back I would make sure they give it a good lookover or else give you a heck of a discount.

 

hwynboy

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Original poster

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Jun 25, 2011

32

10

Wisconsin

• Jul 10, 2011

• #12

Ya I was also concerned about that.  The driver offered to take it to a welding shop to have it welded, and I wasn't so sure...I talked with Ben about that situation and he said it should be fine.  This thing is built like a brick $hithouse.  But the place he went to did not have the rod needed to weld that thing back in place.

 

pars

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May 29, 2011

57

10

Greenfield, NH

• Jul 10, 2011

• #13

I felt the same pain a couple years ago when I went with my son to pick up my Webber Genisis for grillin. We got it home and as we picked up the "top heavy" grill -- over it went.

It broke the belly pan and snapped the hinges off the cover. My heart sank. 

I called Webber and they felt sorry for me and sent me a the new parts at cost. 

Hope it all works out for you and your smokin' soon.

Good Luck !

 

keymaster

Fire Starter

Jul 3, 2011

59

12

Washington State

• Jul 10, 2011

• #14

That really sucks, I'm usually the one that searches for the box that is in pristine condition, never opened, no scrapes or bruises and I get it home and its missing half the parts or broke. Good luck!!!

 

SmokinAl

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• Jul 10, 2011

• #15

Keymaster said:

That really sucks, I'm usually the one that searches for the box that is in pristine condition, never opened, no scrapes or bruises and I get it home and its missing half the parts or broke. Good luck!!!

Click to expand...

That's funny I do the same thing with the same results!   

 

ugaboz

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Jan 1, 2010

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10

Blue Springs MO

• Jul 13, 2011

• #16

sorry about that man

 

teeznuts

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Jun 18, 2011

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Central Cali

• Jul 14, 2011

• #17

Sorry to hear the bad news. I had a week last summer where I had to return 3 brinkman gas grills in a row to walmart because each one leaked. I was so bummed. No more Brinkman for me.

 

got14u

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WYOMING

• Jul 14, 2011

• #18

How did the plate come off where the casters are bolted to? The welds must not have stuck. Sucks that the shipper beat it up like that, but weird about the plate, hope all is made good

 

alelover

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Concord, NC, near Mt. Pleasant, 2 houses past the

• Jul 14, 2011

• #19

Trucking companies don't care. I've seen some unbelievable stuff with these folks. Putting a fragile sticker on it usually makes it worse. Like waiving a red flag in front of a bull.

 

michael ark

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Feb 11, 2011

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Jonesboro Ar

• Jul 14, 2011

• #20

They should have nailed some scrap 2x4 or 1x4 under it the height of the wheels.5 more min and some scrap wood and a nail gun. You would have been a happy camper