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post #1 of 6
Thread Starter 

Just wanted to let the forum know a little about Thermapen customer service and warranty. Bought a new thermapen about a year ago and it started to crack. Didn't really worry about it because it still worked great. Well the cracks multiplied and started to grow larger. I did drop the pen once but was in grass. Told customer service the same when I emailed the company and with out one question they sent me a replacement and pre-paid postage to send the old one back. No proof of purchase they had my order on file. Great company and have referred several SMF guys to them. I will buy from them again.

post #2 of 6

Awesome Tim............. glad it worked out for ya

post #3 of 6

Thanks for the info neighbor!!



post #4 of 6

Good to see a a product with U.S.A. on the label.  icon14.gif

post #5 of 6

I love my thermoworks products. Never had a problem, but they've always been prompt and helpful with questions. Glad to hear they did right by ya!

post #6 of 6

Good customer service builds a great customer base. Bad customer service can ruin a company.

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