Pitmaster IQ 110

rtcdn

Newbie

Nov 27, 2014

1

10

• Nov 27, 2014

• #81

I thought mine was not working at first. I think because the fire was already hot, it was working but not "fanning" due to my much lower temp setting. So I gave it a while and it worked fine.
As far as working with the company, they were rude when I contacted them. I ordered the unit weeks ahead for last thanksgiving. When it did not arrive I contacted them looking for my order. They told me that I had ordered it a week later than I did. When I did receive it too late, I traced and found that it had been given to UPS a week after my order confirmation. The woman on the phone at the company was basically lied and blamed me! And, the unit came with no instructions!
I would look for an alternative product next time.

 

addertooth

Smoking Fanatic

Jul 1, 2014

541

72

Arizona, 15 miles from the Mexican border.

• Nov 28, 2014

• #82

Rtcdn,

What outlet did you order from?  I ordered mine through Amazon on two different occasions.  Both were delivered within a week of ordering.  And yes, the unit seems to look at the rate which the temperature is ramping up.  If it is climbing too fast, it reduces air delivery to reduce the undesirable overshoot of temperature. I have not had to deal with their customer service.  Perhaps my experience with the company would be quite different if that mechanism was used.  My most recent order has version 2.x of their software, it seems to have more tweaks to reduce overshoot, which can be a pain if you open dampers to speed the process of getting up to temperature.

 

flores915

Newbie

Apr 22, 2016

2

10

El Paso, TX

• Apr 22, 2016

• #83

Well.... I really wanted to buy an IQ110 but after reading about their customer service I have decided to look elsewher. Glad I found this forum before pulling the trigger.

-Aaron

 

lemans

Master of the Pit

OTBS Member

Dec 29, 2013

2,920

844

Jackson New Jersey

• Apr 23, 2016

• #84

There customer service is slow , but they have a good product. I think it is a small operation with few employees so be patient

 

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seenred

Epic Pitmaster

OTBS Member

Feb 9, 2009

10,017

1,776

N.E. Oklahoma

• Apr 23, 2016

• #85

Flores915 said:

Well.... I really wanted to buy an IQ110 but after reading about their customer service I have decided to look elsewher. Glad I found this forum before pulling the trigger.

-Aaron

Click to expand...

Keep in mind that you've been reading a thread that's 5 years old...I'm sure many issues that customers had years ago have been resolved by now.  I don't own a Pitmaster product myself, but I think most folks who do are happy with them.  They are a more affordable option than other units...and like any other product, you kinda get what you pay for.  I believe these units are probably good entry level devices, but if you want a higher-end unit and don't mind paying more, take a look at BBQ Guru.  I have a DigiQ DX2 and like it very much.

Red

 

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tropics

Epic Pitmaster

OTBS Member

★ Lifetime Premier ★

Jun 25, 2014

14,735

6,480

Attleboro,Ma

• Apr 23, 2016

• #86

Flores915 said:

Well.... I really wanted to buy an IQ110 but after reading about their customer service I have decided to look elsewher. Glad I found this forum before pulling the trigger.

-Aaron

Click to expand...

Aaron I got one for Easter,Plugged it in fan came on.Went to do a smoke fan comes on as a test,never came back on.They took the unit back but it still cost me.

Richie

 

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bubba q

Newbie

Aug 14, 2014

2

11

• Apr 23, 2016

• #87

Aaron, the customer service issues were from years back. I bought a 110 two years ago and needed a replacement thermo coupler. Prompt service, and very polite. I love this thing and have used it 20-25 times with perfect results. I don't think you will be sorry. I'm glad I bought mine.

 

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