I purchased a Masterbuilt 30 in January, The first time i used the smoker no problem. The second round on the Mes it was much colder and when i went to fire the unit up..no lights.. no codes..nothing. I've seen people have had cold weather start up issues and tried the warm up of the inside of the unit ......nothing. So i took the control unit in the house, warmed it up and then reinstalled it ... the unit fired up.
I check the forum where i read people have had cold start up issues with their Mes and Darryl the MES tech man helped to take care of the problem. I sent Darryl a P.M. with my problem and he replied to me that day. He explained there was issues to be ironed out with the controller and as soon as the new controllers with the updated program arrived at Masterbuilt they would ship one out. He also noted that they were on order from China and they may not show up for up to 2 months. Well today after moving our latest round of snow i come up to the door and there sits a new controller from Masterbuilt. Not 2 months later but a matter of 2 weeks.
First off i have to give a BIG thank you to Darryl for taking care of my problem in such a quick and professional manner. We are blessed to have him here on our Forum. He went out of his way to make sure my problem was solved and his quick reply was a pleasent surprise. Second i would like to thank all the folks at Masterbuilt for backing their product no questions asked...this is hard to find these days.
I will recommend Masterbuilt to my Friends and Family..they are a first class company.