I just got back from Sam’s with my new MES 40. Unpacked and assembled. I don’t think there is one panel on this smoker that isn’t scratched or dented, including a deep scratch through my water pan and three or four on the door and back panel. I can’t recall buying another appliance that seemed to be this carelessly assembled. Very surprised at the quality control of this manufacturer. Did no one care at the factory in China?
I am now doing the break in stage and of course I know after a few smokes, I won’t be able to see the scratches, but still……….it makes me wonder about the electronics if everything else is this shoddy. Based on suggestions from this Forum, I bought the 2-year extended warranty from Sam’s for $29.95, so if it sucks or breaks, I’ll take it back.
On a personal note, I would like to thank everyone on this Forum for his or her advice and wisdom. The Internet has changed the way we research and purchase big-ticket items and you all were a huge influence in my decision to purchase this smoker. Thanks.
UPDATE: I e-mailed Masterbuilt Customer Service with this post and my pictures and got an immediate response with the suggestion to take the smoker back to Sam's. I returned the "Scratch and Dent" smoker and assembled my new MES 40 this morning. IT IS PERFECT ! I am now very impressed with Masterbuilt and especially their Customer Service.
What a difference between the quality of the two smokers.Take yours back if it is not perfect...........................
Thanks to you guys for your comments and especially to Masterbuilt.
Edited by HairIcon - 2/1/11 at 4:00pm