Pros: wouldnt know was not able to use it due to missing parts. did get an imediate reply to my problem but no part
Cons: no part showed after was told part was backordered till the end of January
re e-mailed the second week of February and was told that the part has been backordered till the end of March. This mixer was supposed to be my Christmas present and I am unable to use it for at least 4 months after the purchase time. I am beginning to think that this part doesn't exist and the mixers are nothing but so much useless plastic and metal. $ months is an unreasonable amount of time to wait for a part.