weber customer service

Discussion in 'Charcoal Smokers' started by dave54, Jul 14, 2010.

  1. dave54

    dave54 Smoking Fanatic

        I'm glad my wife got me the smokey mountain smoker!!

     The bottom of my smoker had some of the porcelain coming off and everytime

    I've used it, it keeps getting bigger '.

     Just talked to them and they are sending a new one!!!!

     Got to love Weber!!!!
  2. indyadmin1974

    indyadmin1974 Smoking Fanatic

    That's awesome!  I love my WSMs!
  3. richoso1

    richoso1 Smoking Guru OTBS Member SMF Premier Member

    There isn't much more to say when a company backs up their product 100%. Good customer service ensures return customers and good word of mouth. Nuff said.[​IMG]
  4. pandemonium

    pandemonium Master of the Pit

    I always hear how great their customer service is, thats awesome!!!
  5. jirodriguez

    jirodriguez Master of the Pit OTBS Member SMF Premier Member

    I can't remember who it was, but somebody had an out of round 22.5" middle body and Weber just sent them a new one. Way to go Weber!

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