The account was never closed

Discussion in 'Jokes' started by smokincowboy, Jun 8, 2007.

  1. smokincowboy

    smokincowboy Smoking Fanatic OTBS Member

    A lady died this past January, and Citibank billed her for February &
    March for their annual service charges on her credit card, & added late
    fees and interest on the monthly charge. The balance had been $0.00, now
    somewhere around $60.00. A family member placed a call to Citibank
    here's the exchange:

    Family Member: "I am calling to tell you she died in January."

    Citibank: "The account was never closed and the late fees & charges
    still apply."

    Family Member: "Maybe, you should turn it over to collections."

    Citibank: "Since it is 2 months past due, it already has been."

    Family Member: So, what will they do when they find out she is dead?"

    Citibank: "Either report her account to frauds division or report her to
    the credit bureau, maybe both!"

    Family Member: "Do you think God will be mad at her?" (I really liked
    this part!!!!)

    Citibank: "Excuse me?"

    Family Member: "Did you just get what I was telling you the part about
    her being dead?"

    Citibank: "Sir, you'll have to speak to my supervisor." (Duh!)

    (Supervisor gets on the phone):

    Family Member: "I'm calling to tell you, she died in January."

    Citibank: "The account was never closed, so the late fees and charges
    still apply." (This must be a phrase taught by the bank!)

    Family Member: "Do you mean you want to collect from her estate?"

    Citibank: (Stammering) "Are you her lawyer?"

    Family Member: "No, I'm her great nephew."

    Citibank: "Could you fax us a certificate of death?"

    Family Member: "Sure." (fax number is given) After they get the fax:

    Citibank: "Our system just isn't setup for death. I don't know what more
    I can do to help."

    Family Member: "Well, if you figure it out, great! If not, you could
    just keep billing her. I really don't think she will care."

    Citibank: "Well, the late fees & charges do still apply." (What is wrong
    with these people?!?)

    Family Member: "Would you like her new billing address?"

    Citibank: "Yes, that will help."

    Family Member: " Odessa Memorial Cemetery , Highway 129, Plot Number

    Citibank: "Sir, that's a cemetery!"

    Family Member: "What do you do with dead people on your planet?
  2. hawgheaven

    hawgheaven Master of the Pit OTBS Member

  3. smokin for life

    smokin for life Smoking Fanatic OTBS Member

    The worst part about this, I'm not sure if it's a joke or the real deal..LOL
  4. They family should have turned it in as theft of identity to the police. Since there was a Zero balance, it would have came back to the bank. THEIR FAULT.

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