Temp controller for a new Smoke Hollow 30" elec.

[unclelee6868]

Used this smoker for the first time yesterday for beef jerky. With the controls on the lowest setting I could not keep the temp under 250° also the wood chips would not smoke without using a torch to help them get going. When the wood chips werr going the temp would go to over 300°. Any help would be appreciated. Thinking either a bad controller or element. Thanks

 

[unstoppable]

I've had the same experience with this unit. Sad we didn't research it further before purchasing. I'm going to attempt to drill some additional ventilation and add a damper. Hopefully this will allow me to control the heat better. Ill let you know how this goes.