New Masterbuilt 30" problem

Discussion in 'Electric Smokers' started by jason hefley, Oct 10, 2012.

  1. jason hefley

    jason hefley Newbie

    I just bought a 30" Masterbuilt smoker, and attempting to season the unit per the tech manual included.   Every time it starts to heat it will run for exactly 3 minutes and then display an error code, "EEAF".  The temperature display reads 32F during the entire process.  I open the unit, and the heater were definately on.   Any help?
  2. jkc64

    jkc64 Meat Mopper

    Where did you buy it? I would take it back for an exchange.

  3. kryinggame

    kryinggame Smoking Fanatic

    I got teh same error message when I got my unit. This is a common heating problem. You should call customer service. They had me try a few tricks. When none worked, customer service sent me a new heating unit.

    Again, if you search that code on this site, you'l see that it's quite common.
  4. From doing some research, I found the EEAF error code appears on some models and it is because the smoker needs to be above 40*. It's too cold to heat up. More explanations and tips here:

    I would contact Masterbuilt for a new controller because it's a hassle "warming" it up for temps above 32*. Just my $.02.
  5. chef jimmyj

    chef jimmyj Smoking Guru Staff Member Moderator Group Lead OTBS Member

    This what I was thinking as well...JJ
  6. jason hefley

    jason hefley Newbie

    Thanks for your help, I called Masterbuilt and they told me exactly what you did.  Got a new one today and it is working perfectly
  7. deltadude

    deltadude Master of the Pit OTBS Member

    Way to GO!  So glad the problem is solved and Masterbuilt stepped up as they should.
    Last edited by a moderator: Oct 16, 2012
  8. scarbelly

    scarbelly Smoking Guru OTBS Member

    Masterbuilt has some pretty good customer service - glad you got taken care of 

    I see these are your first two posts. Would you do us a favor and update your profile with your location then swing by Roll Call and introduce yourself
    Last edited by a moderator: Oct 16, 2012
  9. grampysbest

    grampysbest Newbie

    Glad you seem to have found the resolution. I have the same unit and they were real good with guidance. You will also,fid that there is a way to rest the controller which may save you some weekend! Good Luck - Grampysbest
  10. wyomingcowboy

    wyomingcowboy Newbie

    Place a small pot of hot water in the smoker to get it going. This will raise the internal temperature of the smoker. then reset the control and start again.

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