I ordered a new MES 30in digital 0910 model from Amazon. When I received it, the unit was pretty smashed up in the box, but the box didn't have a mark on it. The door was broken off and creased in the middle, hinges bent, back edges caved in, feet bent. It makes me wonder if I got sent one that was smashed from the beginning, it didn't seem to be damaged in transit given the amount of damage to the smoker and the box was pristine. Anyways I emailed Masterbuilt some photos earlier this week and didn't hear from them, so I called them today. The girl was very good didn't give me a hassle but she said she would send out a new body, hinges, door and rear legs for me to replace on my own. I asked if it was easy to do, she said oh ya no problem. I'm just wondering if anyone has replaced the body on one of these, it seems everything is riveted in place, with a lot of rivets. I haven't given it a good look though since I just put it all back in the box as I was pretty upset about the condition. It does turn on and heat though, for now. I'm mechanically inclined but is this going to be a pain in the butt to refurbish this thing? If I can figure out how to post pics of the damage I will.