My MES 30 has died.

Discussion in 'Electric Smokers' started by ross77, Dec 29, 2015.

  1. ross77

    ross77 Fire Starter

    I had a 7 pound butt seasoned and ready to go yesterday morning. Went to plug in the smoker and the display was blank and making a clicking sound. I have the side smoker attachment so I cold smoked it for a couple hours and cooked it in the oven. It had decent smoke flavor but not very tender.

    Purchased in 2013 and not used a ton. I assume it's the control panel.  Is it worth repairing only to have it fail again?  Seems like this unit is prone to failures.  I have two friends with the same issue.

    Where is the best place to get parts?

    Model: 20070910
     
  2. tropics

    tropics Smoking Guru SMF Premier Member ★ Lifetime Premier ★

    MasterBuilt
     
  3. daveomak

    daveomak Smoking Guru OTBS Member SMF Premier Member

    Try plugging it back in...   use a hair dryer to heat up the temp sensors on the back wall of the smoker...  One registers the temp, the other is an over temp snap switch....    I don't remember which is which...  heat them both up and see what happens....  On occasion, unplugging and plugging back in resets stuff in the smoker.....
     
    Last edited: Dec 29, 2015
  4. ross77

    ross77 Fire Starter

    I unplugged and plugged back in multiple times.  It was about 25 degrees out.  I've smoked in low temps many times before.  I've never had an issue until yesterday.
     
  5. tribalnugget

    tribalnugget Newbie

    Same Problem !  Clicking noise and blank readout . Got mine at Ace Hardware  not 3 months ago . What i did to fix was to unplug the lead from the controller to the element, then set time and temp, red light is on, then plug the lead back in . Has worked 3 times so far . Hope it works for you .
     
  6. daricksta

    daricksta Master of the Pit OTBS Member

    Tribalnugget,

    Call Masterbuilt Customer Service. If your smoker failed after less than 3 months they might agree to send you new parts like a controller and or heating element but if you remain firm but polite most likely they'll have you got off the power cord at the rear of the smoker and just send you a new MES 30.
     
  7. daricksta

    daricksta Master of the Pit OTBS Member

    So, your smoker is 2 years old. As I posted to tribalnugget, call Masterbuilt Customer Service. They'll most likely agree to ship you a new controller and/or heating element. I think some batches of MES 30 Gen 1 smokers might have been lemons--I'm not sure. Although you've had your smoker a lot longer than tribalnugget you still might be able to get them to agree to ship you a new smoker. They typically instruct you to cut off the power cord at the rear of your MES.
     
  8. ross77

    ross77 Fire Starter

    I contacted them by email and they asked for my shipping address and serial number.  I assume they are going to ship me parts or a smoker but I haven't heard back yet. 
     
  9. daricksta

    daricksta Master of the Pit OTBS Member

    I advise you call them to find out the status of your case. They can tell you what's being shipped out and when. Now, if the replacement parts fail to solve the problem the next step will be for them to either offer to send you a new smoker if you send them the cut cord and the faceplate (I've read they require that now) or they'll offer to sell you a new smoker at a discounted price. Good luck.
     
  10. ross77

    ross77 Fire Starter

    They offered to sell me the panel for $30 + shipping.
     
  11. old sarge

    old sarge Master of the Pit ★ Lifetime Premier ★

    Might be time to buy a new or better smoker with a new or better warranty.
     
  12. ross77

    ross77 Fire Starter

    I was considering it but $30 is cheaper than $200+.
     
  13. dr k

    dr k Master of the Pit

    I called MB yesterday and was on hold for 30 min. to find out the $15 price of an oval Gen 1 water pan.  So I can start my thread on how Gen 2 owners can ditch the slant tray and small water bowl for an oval pan that can hang on any level or placed on a rack.  That would be the Gen 2.5 BT but with RF remote for longer range.  The lady csr new nothing and said after her training there are smokers to look at based on serial numbers.  I hang my empty oval Gen 1 water pan on any rack level.  It'll work with all Gen's of the same size .

    -Kurt
     
  14. daricksta

    daricksta Master of the Pit OTBS Member

    I haven't called MB CS in a few years. With the number of problematic smokers out there I'm not surprised there's a long hold time. We've begun seeing more posts here of problems with the MES 30.

    And your post points something out I forgot to mention: not all CSRs are the same. In any call center you'll get reps of varying degrees of competence, experience and knowledge. If you think you were given an answer that doesn't make you happy or doesn't seem right, call back and start again with another rep. I've both worked in call centers and dealt with them over the phone. It pays to shop around to find a better CSR.
     
  15. daricksta

    daricksta Master of the Pit OTBS Member

    Try calling back and see if you're lucky enough to be connected to a CSR who will offer you a better deal. There are some CSR's who adhere to policy. Others are more flexible especially if they're interested in good customer service and know that a particular shipment of MES 30s had problems.
     
  16. bearcarver

    bearcarver Smoking Guru OTBS Member

    Why not put the bottom rack in & drop a Foil Pan on the rack?

    Then you don't have to worry about wrapping the pan in foil, and you can just chuck it when it gets too dirty.

    If I had to use a Gen #2, I'd ditch the slanted drip plate, put the bottom rack in & drop a foil pan on it, with plenty of room all around it for air flow.

    Bear
     
  17. kjolly

    kjolly Fire Starter

    2nd the idea of finding a sympatric CSR. I have also worked in a call center and not everyone knew what they were doing.

    currently working with them on my 30" and all they wanted was a photo of the back plate serial number and a photo of the cut cord.

    I did not like the attitude of the first person I dealt with and after no response from him in two days I sent a email to the center and had a better response but that also took a day.
     
  18. dr k

    dr k Master of the Pit

    I called MB yesterday and was on hold for 30 min. to find out the $15 price of an oval Gen 1 water pan.  So I can start my thread on how Gen 2 owners can ditch the slant tray and small water bowl for an oval pan that can hang on any level or placed on a rack.  That would be the new Gen 2.5 BT but with RF remote for longer range.  She new nothing and said after her training there are smokers to look at based on serial numbers.  I hang my empty oval Gen 1 water pan on any rack level. 
    Exactly!  Something!  I shouldn't have so much empathy.  I don't own a Gen 2.  I'm Just trying to get an owner of one to bite the hook and report back. 

    -Kurt 
     
  19. old sarge

    old sarge Master of the Pit ★ Lifetime Premier ★

    ross77 - you are correct on the savings. 
     
  20. Ross before you give up try one more thing. It will sound weird but it sometimes  works. Put a tower in the dryer and heat it up . Wrap your controller in it and cover it with a large pan. While it is heating up heat up another. When the first one cools put the other on.Do it several times to heat up that controller. They sometimes don't work at 25 degrees.  Jted
     
    Last edited: Jan 2, 2016

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