customer service isn't dead...

Discussion in 'Propane Smokers' started by mercyguy, May 6, 2008.

  1. mercyguy

    mercyguy Newbie

    I posted a few days back on guidance for a new gasser, and it came down to the GOSM deluxe and the Smoke Hollow 38". Well, finding a GOSM anywhere for delivery to STL in teh next 3-6 weeks is about impossible and I'm impatient, so I decided to go with the smoke hollow.

    I'm glad I did, but I didn't get the one I was hoping for! I found some weirdness on their website regarding the smokers they offer- there seemed to be one not listed on the site that they sold accessories for, so I called them. A guy named Chad talked to me and mentioned that they offer a 44" model with 2 doors and is basically a bigger, upgraded version of the 38" they sell on the site. They don't really offer it on the site because they only sell it through Gander Mtn, and it costs enough to ship that most people don't want to pay the extra. It's a 2-door model with an additional shelf- space I was really looking for.

    Long story short, after a few days of talking to Chad and receiving emailed pics of the smoker and more details on the construction of this device, I ordered it yesterday. Of course, I didn't get it for nothing, but I think it was a fair deal. He said he couldn't sell it for less than Gander, as they won't undercut their partners, so I agreed with that. I also covered the difference in shipping.

    So, a fair deal from a good company with beyond outstanding service.

    I really can't say enough good things about them- if the smoker's as good as the service, I'm gonna make a fortune on the meat I sell...

    If you're interested, you can check them out at .

    By the way, thanks for all the help from everyone here as well!

  2. richtee

    richtee Smoking Guru OTBS Member

    Man I like to hear that. Nice!
  3. mofo

    mofo Meat Mopper

    I went to the Gander Mtn site and could not find the 44" model on their website. That would be one sweet smoker...
  4. mercyguy

    mercyguy Newbie

    I know there's a few people here from Gander (plus I'm still a n00b), so I don't want to be rude, but their site is pretty anemic in terms of data & content. I had heard so many good things on the board about people going there that I wanted to check them out, but the fact is that I couldn't tell hardly anything they sell. As we speak (type) there's only about 2 dozen items listed in the outdoor recreation area, and no smokers at all. Truth be told, based on what I've heard I was nearly ready to buy from them. It's unfortunate they wouldn't let me.

    Maybe if you call them they have it in stock? You can also see pics of it on the olp site as well- it's pretty nice! I can't wait to get it in and go to work.
  5. mofo

    mofo Meat Mopper

    I don't see the 44" model with 2 doors on the olp site either.[​IMG]
  6. mercyguy

    mercyguy Newbie

    yeah, it's there... on the main page- it's the one next to the charcoal barrel smoker... but that's the only place you'll see it AND they don't identify it. If you look at the accessories page you'll see they sell the extra parts & cover, but it isn't on the 'products' page.
  7. mercyguy

    mercyguy Newbie

  8. mofo

    mofo Meat Mopper

    Very nice... thank you so much for the link.

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